Privacy Policy

MOLTN Cookies ("MOLTN," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, retain, and protect information collected from individuals who interact with our website, services, marketing campaigns, ordering platforms, rewards or loyalty programs, and related technologies. By accessing our website, submitting information, enrolling in a program, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Information We Collect

Information You Provide Voluntarily

We may collect personal information you choose to provide, including but not limited to:

• Name
• Email address
• Phone number
• Birthday (month and day)
• ZIP code, city, or general location
• Loyalty or account identifiers

This information may be collected through our website, email sign-ups, rewards or loyalty program enrollment, promotional campaigns, advertising platforms (including Facebook and Instagram Instant Lead Forms), online ordering systems, in-store systems, kiosks, or other digital or physical touchpoints.

You are responsible for ensuring that any information you provide is accurate and that you have the authority to provide it.

Information Collected Automatically

When you visit our website or interact with our digital properties, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type and operating system
• Referring URLs
• Pages viewed, actions taken, and timestamps

This data may be collected using cookies, pixels, SDKs, log files, or similar technologies.

How We Use Information

We may use collected information for any lawful business purpose, including but not limited to:

• Operating, maintaining, and improving our website and services
• Communicating with you regarding store openings, promotions, updates, and offers
• Enrolling and managing participation in rewards or loyalty programs
• Issuing, tracking, and redeeming rewards or promotional offers
• Sending marketing, promotional, and transactional communications
• Sending birthday-related or personalized offers
• Analyzing customer behavior, campaign performance, and business trends
• Preventing fraud, misuse, or abuse of promotions
• Complying with legal, regulatory, or contractual obligations

We may combine information collected from different sources for these purposes.

We do not sell personal information in exchange for monetary consideration.

Rewards Program and Loyalty Participation

If you enroll in our rewards or loyalty program:

• Your information may be stored in our customer databases and point-of-sale systems, including Toast
• Rewards, offers, or benefits may be automatically applied to your account
• Rewards may be subject to expiration dates, limits, substitutions, or discontinuation at our discretion

Participation in any rewards or loyalty program is voluntary and may be modified, suspended, or terminated at any time.

SMS Communications (Transactional and Operational)

If you provide a phone number and enroll in our rewards or loyalty program, you may receive transactional SMS messages related to your account, including reward confirmations, availability notices, expiration reminders, or operational updates.

By providing your phone number, you represent that you are authorized to receive messages at that number and consent to receiving such transactional messages. Message frequency may vary. Standard message and data rates may apply.

You may opt out of SMS messages at any time by following instructions included in the message or by contacting us. Opting out may limit your ability to receive certain rewards-related notifications.

Payment Card Linking for Loyalty Accounts

Guests enrolled in our loyalty program may have payment card information linked to their loyalty account to enable automatic recognition, tracking, and redemption of rewards.

By enrolling in our loyalty program and using a payment card, you authorize us and our service providers (including Toast and affiliated payment processors) to associate eligible payment cards with your loyalty account.

MOLTN Cookies does not store full payment card numbers. Payment information is handled by third-party payment processors in accordance with applicable security standards.

Participation in card-linked loyalty features is optional. Consent requirements may vary by jurisdiction.

Marketing Communications

By submitting your information, you consent to receive marketing communications from MOLTN Cookies, including emails related to promotions, rewards, openings, and announcements.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided. Transactional or operational messages may continue as permitted by law.

Third-Party Services and Disclosures

We may share information with third parties that perform services on our behalf, including but not limited to:

• Advertising and analytics platforms (e.g., Meta / Facebook / Instagram)
• Email and messaging providers
• Point-of-sale and loyalty providers (e.g., Toast)
• Payment processors
• IT, hosting, and security vendors

We may also disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, analyze usage, personalize experiences, and measure marketing effectiveness.

You may control cookies through your browser settings; however, disabling cookies may limit certain functionality.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If such information is identified, we will delete it.

Your Rights and Choices

Depending on applicable law, you may have rights to access, correct, or request deletion of your personal information, or to opt out of certain communications.

Requests may be subject to verification and legal limitations.

Limitation of Liability

To the fullest extent permitted by law, MOLTN Cookies disclaims liability for damages arising from unauthorized access, disclosure, or use of personal information beyond our reasonable control.

Changes to This Policy

We may modify this Privacy Policy at any time. Updates will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: info@moltncookies.com

Website: https://moltncookies.com